WireCanal Terms of Service

Article 1Application▲ Contents

1. These Terms apply to all relationships between Users and the Company concerning the use of the Service.
2. Among the price lists, specifications, and other documents that the Company posts on the Service or on the Company's website, those expressly stated to constitute part of these Terms (hereinafter "Individual Provisions") shall constitute part of these Terms.
3. In the event of any conflict between these Terms and the Individual Provisions, the order of precedence shall be: any application form, individual contract, data processing agreement (DPA), or SLA separately concluded between the User and the Company in writing or by electromagnetic means; the relevant Individual Provisions; and then these Terms. However, where a document specifies a different order of precedence, that specification shall govern.

Article 2Definitions▲ Contents

The terms used in these Terms are defined as follows.

1. "User" means an individual who uses the Service for himself or herself, or a corporation or other organization that concludes a contract for the use of the Service. Where a corporation or other organization is the contracting party, use by its Authorized Users is included.
2. "Business User" means a corporation or other organization, or an individual who uses the Service as or for a business, regardless of whether on a Free Plan or a Paid Plan.
3. "Consumer User" means an individual User other than one who uses the Service as or for a business.
4. "Organization Administrator" means a person granted the authority to manage Authorized Users, Canals, Credentials, logs, and other settings on behalf of a corporation or other organization.
5. "Authorized User" means an officer, employee, contractor, or other individual permitted by a User to use, operate, or manage the Service.
6. "Canal" means one secure tunnel established in the Service between a User's device or network and the Company's servers.
7. "Connected System" means a server, device, network, database, web system, MCP server, or other resource designated by the User to which access from the outside is relayed through a Canal.
8. "Relayed Data" means the communication content, requests, responses, and other data sent and received via a Canal.
9. "Usage Data" means logs and metadata generated in the course of operating the Service, including source IP addresses, connection dates and times, transfer volumes, destination ports, Agent information, session information, and error information; it does not include the content of Relayed Data itself.
10. "Customer Data" means registration information, configuration information, Relayed Data, and other data that a User or Authorized User inputs into, registers with, sends to, or relays through the Service.
11. "MCP Integration Feature" means the gateway feature for connecting MCP (Model Context Protocol) servers on Connected Systems to external AI services.
12. "Client Software" means the CLI tools, the Agent, and other software provided by the Company for use of the Service.
13. "Credentials" means accounts, passwords, API keys, connection keys, authentication tokens, certificates, and other information used for authentication of the Service or a Canal.
14. "Third-Party Services" means third-party services for cloud, payment, DNS, certificates, authentication, AI, and other services that are linked to the Service or used in providing the Service.
15. "Free Plan" and "Paid Plan" mean the respective usage plans set forth by the Company in its price list.
16. "Registration Information" means the information provided to the Company by a User upon registering to use the Service.

Article 3Service Area▲ Contents

1. The Service is provided to individuals residing in Japan and to corporations and other organizations that have places of business in Japan.
2. The Company makes no representation that the Service complies with the laws of countries outside Japan and does not guarantee operation when used from outside Japan. If a User uses the Service from outside Japan, compliance with applicable local laws is the User's responsibility.

Article 4Eligibility and Registration▲ Contents

1. The Service may be used only by individuals aged 18 or over, or by corporations and other organizations.
2. A person wishing to use the Service shall, upon agreeing to these Terms, apply for registration in the manner prescribed by the Company and shall keep the Registration Information accurate and up to date at all times.
3. A person who registers on behalf of a corporation or other organization represents and warrants that he or she has the proper authority to bind that organization to these Terms. That organization is responsible for use of the Service by its Authorized Users.
4. A corporation or other organization shall designate an Organization Administrator and shall appropriately carry out the addition and removal of Authorized Users, changes to their permissions, and the suspension of access upon resignation or transfer.
5. The Company may decline to approve a registration where it reasonably determines that registration is inappropriate, including in cases of false statements in the application, past violations of these Terms, falling under anti-social forces or the like, or inability to verify identity or authority, and the Company is under no obligation to disclose its reasons except where required by law.

Article 5Management of Accounts and Connection Keys▲ Contents

1. Users shall, at their own responsibility, appropriately manage their Credentials and shall not allow their use by any third party other than Authorized Users and properly configured Client Software.
2. Users shall not assign, lend, resell, or disclose Credentials. This does not apply where an Organization Administrator securely provisions Credentials to Authorized Users or Client Software to the extent necessary for business purposes.
3. Any act performed using an account or Credentials shall be deemed an act of the relevant User. This does not apply where unauthorized use arises from causes attributable to the Company.
4. If a User becomes aware of any leakage or unauthorized use of Credentials, or any risk thereof, the User shall immediately take necessary measures such as revoking or changing the Credentials and suspending the relevant Canals, and shall notify the Company.
5. The Company may, where necessary for security, require the revocation or reissuance of Credentials, additional authentication, or account verification.

Article 6Plans, Fees, and Payment▲ Contents

1. The usage plans, fees, currency, billing cycles, usage limits, and contents of the Service shall be as set forth on the pricing page of the Company's website or in an individual contract. Prices displayed for Japan include consumption tax as total amounts unless otherwise indicated.
2. A change from the Free Plan to a Paid Plan is made by the User expressly applying in the manner prescribed by the Company. There is no automatic migration from the Free Plan to a Paid Plan.
3. Fees for Paid Plans shall be paid in advance, monthly, annually, or per the billing cycle displayed by the Company, according to the payment method selected by the User, and the User authorizes settlement by the Company and the payment processing providers designated by the Company.
4. When a Paid Plan is applied for, the Company shall display on the final confirmation screen of the application the usage fee, billing cycle, first billing date, contract period, details of automatic renewal, and cancellation method.
5. Paid Plans renew automatically for the same period as the contract period displayed at the time of application. If the User completes the cancellation procedure before the next billing date, no further renewals or charges will occur.
6. If a User wishes to change from a Paid Plan to a lower Paid Plan or to the Free Plan (downgrade), the User must first cancel the current Paid Plan. The cancellation takes effect at the end of the current billing period in accordance with the preceding paragraph and Article 20, and the User shall then newly apply for the desired plan.
7. The Company does not refund fees already paid, except where required by law or expressly provided in these Terms. No pro-rata refunds are made for cancellation during a contract period, and the User may continue to use the Service until the end of that period.
8. Where there is a payment failure, delayed payment, chargeback, invalidation of a payment method, or any other circumstance preventing collection of fees, the Company may, without prior notice or demand, retry the settlement, restrict paid features, or suspend the Service. For Business Users, the Company may additionally terminate the usage contract without prior notice or demand. For Consumer Users, the Company may terminate the usage contract if the Company demands payment specifying a reasonable period and payment is not made within that period; provided, however, that this does not apply where termination without demand is permitted under the Civil Code or other laws. Reasonable collection costs incurred shall be borne by the User to the extent permitted by applicable law.
9. If a User delays payment, the User shall pay late payment charges at an annual rate of 14.6%, and upon forfeiture of the benefit of time shall immediately pay all unpaid obligations.
10. The Company may change fees, billing methods, or plan contents. The details and effective timing of changes will be displayed on the pricing page, in the management console, or by other means the Company deems appropriate, and unless otherwise indicated, will apply to existing Paid Plans from the next renewal. Except where required by law, the Company is under no obligation to give individual notice.

Article 7Special Provisions for the Free Plan▲ Contents

1. The Free Plan is a plan that may be used without paying usage fees, subject to these Terms and the terms of provision separately prescribed by the Company.
2. The validity period of public hostnames issued under the Free Plan and other terms of provision shall be as set forth on the Company's website, pricing page, or management console. Users are not guaranteed the ability to re-acquire the same hostname after the validity period expires.
3. The Company may change the features, usage limits, transfer speeds, connection counts, retention periods, and other terms of provision of the Free Plan, or terminate the provision of the Free Plan.
4. No service level guarantees regarding availability, response time, recovery time, or otherwise apply to the Free Plan.
5. The Company may display the Company's name, logo, notices, or advertisements on the management console, public pages, or screens accompanying communications of the Free Plan.
6. To ensure the quality, safety, and fairness of the Service, the Company may check the usage status of Canals under the Free Plan (including transfer volume, connection status, and access status) by mechanical or automated means. If the Company detects use that significantly exceeds the normally expected range or other extreme use, the Company may, without prior notice or demand, take necessary measures such as limiting transfer speed or bandwidth, or suspending or deleting the relevant Canal.

Article 7-2Special Provisions for the Enterprise Plan▲ Contents

1. The fees, contract period, number of permitted users, maximum number of Canals, dedicated facilities, and other terms of provision of the Enterprise Plan (meaning a Paid Plan provided by the Company to corporations and other organizations based on individual agreement, regardless of its name; hereinafter the same in this Article) shall be as set forth in quotations, application forms, purchase orders, or other documents agreed between the User and the Company in writing or by electromagnetic means (hereinafter "Individual Agreement Documents"). In the event of any conflict between the Individual Agreement Documents and these Terms, the Individual Agreement Documents shall prevail in accordance with Article 1, Paragraph 3.
2. A usage contract for the Enterprise Plan is formed when the User applies in the manner prescribed by the Company and the Company accepts the application. After formation of the contract, the Company will open a contract unit for that User (hereinafter a "Tenant") and set the Authorized Users designated by the User as administrators of the Tenant.
3. Tenant administrators may invite and remove members and otherwise manage the Tenant in the manner prescribed by the Company. The User shall limit members to its own officers, employees, contractors, and other Authorized Users, and shall be responsible for members' use of the Service as its own use.
4. While a member participates in a Tenant, the Individual Agreement Documents and the terms of provision of the Enterprise Plan apply to that member's use. If a member is removed from the Tenant or the usage contract for the Enterprise Plan ends, the terms of provision of the plan that the member contracts as an individual (including the Free Plan) apply to that member's use, and features or resources exceeding the limits that were available under the Enterprise Plan may be subject to suspension, restriction, or other necessary measures.
5. Notwithstanding Article 6, fees for the Enterprise Plan may be paid by invoice (bank transfer or credit card settlement) as set forth in the Individual Agreement Documents. In that case, the User shall pay the fees by the due date stated on the invoice. Article 6, Paragraphs 7 and 8 apply to measures in the event of delayed payment or other circumstances preventing collection of fees, and to late payment charges.
6. Where the Individual Agreement Documents specify a contract period, the User shall not be released from the obligation to pay the fees corresponding to the remaining period even upon cancellation during the period, unless otherwise agreed.
7. Even where the Company provides dedicated relay facilities or other dedicated resources for the User, Articles 16 and 25 apply to their availability and other service levels, except where expressly provided in the Individual Agreement Documents.

Article 8Hostnames and Subdomains▲ Contents

1. Rights to subdomains and other hostnames allocated in the Service belong to the Company, and Users may use them during the contract period to the extent necessary for use of the Service.
2. The Company may change or suspend a hostname where it infringes the rights of a third party, is contrary to public order and morals, is at risk of being abused for phishing or the like, or where there is other reasonable cause.
3. Where a User brings in a custom domain, the User represents and warrants that the User has the proper authority to use that domain, change its DNS settings, and obtain the issuance of necessary certificates.
4. The User consents to the Company, or a certificate authority designated by the Company, issuing, renewing, and revoking TLS certificates to the extent necessary for providing the Service.
5. Hostnames are not guaranteed to be allocated permanently and may be reused after contract termination, expiry of the Free Plan, or suspension. Users shall remove links, webhooks, DNS, authentication settings, and other dependencies before termination.

Article 9User Warranties Regarding Connected Systems▲ Contents

1. The User represents and warrants that, with respect to Connected Systems, the User either owns them or has obtained from their owners or administrators the proper authority necessary for connection, publication, and data processing.
2. Where a system inside the network of an employer or other organization is used as a Connected System, the User shall comply with that organization's rules, information security policies, and administrator approvals.
3. The User shall secure the notices to, consents of, contracts with, and other legal bases regarding the individuals concerned that are necessary for handling Customer Data in the Service.
4. The User bears responsibility for Connected Systems, the scope of publication, access permissions, Relayed Data, and the Third-Party Services selected by the User.
5. The User warrants that the Connected Systems, Customer Data, and use of Third-Party Services do not infringe the copyrights or other intellectual property rights, privacy rights, honor, or other rights of any third party.

Article 10Special Provisions for the MCP Integration Feature▲ Contents

1. When enabling the MCP Integration Feature or other linkage with Third-Party Services, the User shall itself review and comply with the terms of use, privacy policies, and conditions of use of those Third-Party Services.
2. Where the User enables a linkage, the Company may send Customer Data to, or receive it from, the relevant Third-Party Service to the extent necessary for the linkage. The User shall configure the data to be sent, the exposed tools, HTTP paths, destinations, and permissions to the minimum necessary.
3. The Company does not guarantee the continued provision, compatibility, security, data handling, or output of Third-Party Services, and may change or suspend linkage features in response to changes to or suspension of Third-Party Services.
4. The accuracy, completeness, legality, and fitness for a particular purpose of output generated by external AI services are not guaranteed. Users shall make decisions and act only after implementing human review and other appropriate controls.
5. Where personal information, trade secrets, sensitive information, or other data subject to management constraints is involved, the User shall confirm the requirements of applicable laws, internal rules, data location, and cross-border transfer, and carry out the necessary procedures.

Article 11Prohibited Acts▲ Contents

In using the Service, Users must not engage in any of the following acts.

1. Acts that violate laws or public order and morals, criminal acts, terrorism, human trafficking, the provision of illegal goods or services, or acts that facilitate any of the foregoing
2. Relaying access to networks, servers, or systems that the User has no proper authority to connect to
3. Unauthorized access, unauthorized port scanning, vulnerability probing, authentication bypass, or other attacks; provided that lawful security testing with the express permission of the target's administrator is excluded
4. Distributing malware, ransomware, or the like, or using the Service as infrastructure for cyber attacks such as C2 servers, botnets, DDoS, open proxies, or stepping stones
5. Phishing, fraud, impersonation, spam, nuisance communications, or the distribution of content that is false or misleading
6. Publishing or distributing content related to the sexual abuse or exploitation of children, or content that is illegal or seriously harmful
7. Acts that infringe third parties' intellectual property rights, portrait rights, privacy, personal information, trade secrets, or other rights, or publishing without authorization information that endangers individuals
8. Intentionally circumventing restrictions imposed by the Company; continuing, after a usage restriction or a warning from the Company, use that places excessive load on the Service or other Users; improper monopolization of bandwidth; or other acts that seriously impair the quality, safety, or fairness of the Service
9. Circumventing or disabling security features, or decompiling, disassembling, or reverse engineering beyond the scope permitted by law
10. Reselling, redistributing, or sublicensing the Service, or providing it as an independent proxy, VPN, or tunnel service for third parties, without the Company's prior consent
11. Improper investigation for the development or provision of services competing with the Service, or publishing performance evaluation results without the Company's prior consent
12. Creating multiple accounts to evade suspension measures, falsifying Credentials, or re-registering after deregistration
13. Providing benefits to anti-social forces or the like, obstructing the operation of the Service, threatening or harassing the Company or third parties, or other acts the Company reasonably determines to be inappropriate

Article 12User Security Obligations▲ Contents

1. Users shall promptly apply the security updates announced by the Company or the software provider to the Client Software and Connected Systems.
2. Users shall configure, according to risk, the available safety features such as source IP restrictions, fixed forwarding destinations, authentication, multi-factor authentication, tool and path allowlists, and rate limits.
3. Users shall carry out vulnerability management, patch application, authentication and authorization, backups, monitoring, and incident response for their Connected Systems.
4. Users shall keep the scope, duration, destinations, permissions, and transmitted data of publication via Canals to the minimum necessary, and shall promptly disable Canals and Credentials that are no longer needed.
5. If a User becomes aware of unauthorized access, credential leakage, unintended publication, or any other security event in its own environment that affects the Service, the User shall immediately contain it and notify the Company.
6. The Company shall not be liable, beyond the scope set forth in Article 26, for damage arising from a User's failure to take the reasonable safety measures set forth in this Article.

Article 13Handling of Vulnerabilities▲ Contents

1. If the Company becomes aware of a vulnerability in the Service or the Client Software, the Company may, taking into account its severity, scope of impact, exploitability, remediation cost, and other circumstances, take measures such as providing a corrected version, mitigations, feature restrictions, or feature suspension, at the time and in the manner the Company deems appropriate. Except where required by law, the Company does not guarantee investigation, correction, or notification by any particular deadline.
2. Where the Company provides a corrected version, update, or mitigation, the User shall apply it within the period designated by the Company. The Company shall not be liable for damage arising from non-application or delayed application, and the Company may restrict or suspend the relevant User's use as necessary.
3. A person who discovers a vulnerability may report the reproduction steps, impact, and contact details to the vulnerability reporting desk published by the Company on its website (the inquiry form or other method designated by the Company). Verification must be limited to the reporter's own account and data, and the reporter must not access other Users' data, disrupt the Service, engage in social engineering, or otherwise cause damage to third parties.
4. A vulnerability report does not constitute permission by the Company for verification, access, attack, load testing, or other acts, nor a promise of bounty payment, response, correction, or publication. The Company itself decides whether, with what priority, how, and when to respond to and publish reports.
5. If a reporter violates these Terms, the Company's instructions, or laws, the Company may take necessary measures such as usage restrictions, evidence preservation, and reporting to the relevant authorities.

Article 14Handling of Communication Data and Logs▲ Contents

1. Rights in Customer Data belong to the User or the rightful holder. The User grants the Company a non-exclusive right to relay, copy, store, analyze, and otherwise process Customer Data to the extent necessary for providing the Service, maintenance, incident response, ensuring security, support, investigation of improper use, and legal compliance.
2. The Company does not view or store the content of Relayed Data beyond the extent necessary for the Service's relay processing and the features enabled by the User; provided, however, that this does not apply where necessary for support based on the User's request or individual consent, detailed logging or inspection features, incident response, security events, investigation of prohibited acts or improper use, protection of life, body, or property, or response to laws or lawful requests from public authorities.
3. The Company may record source IP addresses, connection dates and times, transfer volumes, destination ports, Agent and session information, error information, and other Usage Data for the purposes of service provision, quality improvement, incident response, billing, ensuring security, and detecting improper use. The items recorded, default settings, and retention periods will be displayed on the Company's website or management console and may be changed by the Company as necessary.
4. The Company may use, for the purposes of improving the quality of the Service, analyzing usage trends, and developing new features, Usage Data and information statistically processed or anonymized so that individuals and communication content cannot be identified — not the content of Relayed Data itself.
5. The Company may store Relayed Data and Usage Data for the period the Company determines necessary to achieve the purposes, the period required for storage by law, or the retention period published by the Company. Even after deletion, data may remain for a certain period in backups, audit logs, or records required by law.
6. The Company may use or change Third-Party Services and subcontractors to the extent necessary for providing the Service. Except where required by law, the Company is under no obligation to give individual notice of, or obtain consent to, the use or change of subcontractors.
7. If leakage, loss, damage, or unauthorized access to Customer Data occurs in an environment managed by the Company, the Company will determine the scope, content, timing, and method and give notice or take other action, to the extent required by law or to the extent the Company determines necessary.
8. The Company may preserve or disclose data based on requests from laws, courts, investigative agencies, or other competent public authorities. Except where obligated by law, the Company is under no obligation to give prior or subsequent notice to the affected User.
9. The Company is under no obligation to generally monitor Users' communications; provided, however, that where the Company determines it necessary for ensuring safety, incident response, investigation of improper use, or legal compliance, the Company may review communications, usage status, and logs within the scope permitted by law and to the minimum extent necessary.

Article 15Support▲ Contents

1. The Company accepts inquiries from Users regarding the Service and responds in Japanese, in principle in order of receipt on Japanese business days (excluding Saturdays, Sundays, public holidays, and the Company's designated holidays). However, the Company does not guarantee an answer, resolution of the issue, or any response deadline.
2. The support channels, reception hours, scope of response, and response targets shall be as set forth on the Company's website according to the usage plan. Support for the Free Plan is provided on a best-effort basis at the Company's discretion.
3. The Company may decline to answer or respond where an inquiry is unrelated to the Service, where the same or similar inquiries are repeated, where excessive investigation or work would be required, or where the inquiry contains threats, harassment, or other inappropriate content.
4. The Company's answers and advice in support do not guarantee operation or other results in the User's environment.

Article 16Service Quality and Maintenance▲ Contents

1. To ensure the safety, quality, and continued provision of the Service, the Company may perform scheduled maintenance during time slots separately specified on the Company's website or by other means the Company deems appropriate. Posting of those time slots on the Company's website constitutes notice to Users, and the Company is under no obligation to give individual notice each time maintenance is performed.
2. During maintenance, all or part of the Service may be unavailable, established Canals may be disconnected, communications may be interrupted, and immediate reconnection after maintenance ends may not be possible.
3. Where the Company determines it necessary due to security response, equipment failure, failure of Third-Party Services, or otherwise, the Company may perform maintenance without prior notice outside the scheduled time slots, or extend the scheduled time.
4. The Service is provided on a best-effort basis using general cloud facilities, networks, and Third-Party Services. Maximum communication speeds stated on the Company's website, pricing page, management console, or other displays are technical upper limits or guides and do not guarantee actual communication speeds. Actual communication speeds vary depending on the User's environment, network congestion, equipment conditions, Connected Systems, and other factors. The Company also does not guarantee constant connection of Canals, complete non-stop operation, any particular communication speed or latency, the absence of failures, or complete redundancy of all components.
5. No service level guarantees apply to the Service except where the Company has expressly agreed to them in an individual contract with the User.
6. The Company may post information about failures or maintenance on the Company's website, management console, or by other means the Company deems appropriate, but except where required by law, is under no obligation to give individual notice, update at any particular frequency, or present estimated recovery times.

Article 17Fair Use▲ Contents

1. To ensure the quality and safety of the Service and fair use among Users, the Company may set or change, for each plan, guides or limits on transfer volume, transfer speed, bandwidth, concurrent connections, request counts, and other usage amounts, on the Company's website, pricing page, management console, or by other means the Company deems appropriate.
2. Transfer volume is calculated by aggregating all Canals belonging to the same User or account and totaling upload and download traffic. The aggregation unit, aggregation period, reference time, rounding, and other specific calculation methods shall be as set forth on the Company's website, pricing page, or management console, and the Company may change them as necessary for the operation of the Service.
3. Usage guides do not guarantee hard caps, minimum available amounts, any particular communication speed or bandwidth, or unlimited use. The Company may restrict use where it determines it necessary for the operation of the Service, whether before or after a guide is reached.
4. Where a User's transfer volume significantly exceeds the normally expected range, places excessive load on the facilities, risks interfering with other Users' use, or otherwise risks affecting the quality, safety, or fairness of the Service, the Company may, to the necessary and reasonable extent and without prior notice, limit transfer speed, bandwidth, concurrent connections, or request counts.
5. Except where required by law, the Company is under no obligation to disclose or give notice of the criteria, measurements, detection methods, reasons, release conditions, or release timing of the measures under the preceding paragraph.
6. Where a User intentionally or repeatedly engages in use that places a serious load on the Service, circumvents restrictions imposed by the Company, engages in prohibited acts, or continues, after a usage restriction or a warning from the Company, use whose impact on the Service or other Users has not been resolved, the Company may block the relevant Canal or suspend all or part of the Service according to the nature and impact of the conduct.
7. No additional charges arise solely because a usage guide has been exceeded, unless separately and expressly indicated on the pricing page, application screens, or by other means the Company deems appropriate.
8. The Company's liability for damage incurred by a User due to restrictions or measures under this Article is governed by Article 26.

Article 18Modification, Interruption, and Termination of the Service▲ Contents

1. The Company may modify the content of the Service, or suspend, interrupt, or terminate all or part of it, due to maintenance, force majeure, failures of equipment, lines, or Third-Party Services, responses to cyber attacks, laws or requests from public authorities, usage conditions, profitability, technical or operational necessity, or other causes the Company deems necessary.
2. Where the Company permanently terminates a major part of a Paid Plan, the Company will give notice to the extent reasonably practicable via the Company's website or other means the Company deems appropriate. However, where there are urgent, security-related, legal, or Third-Party-Service-related circumstances, the Company may modify, suspend, interrupt, or terminate immediately without prior notice.
3. Where the Company, for its own reasons, permanently terminates all of a Paid Plan or permanently abolishes a major feature of a Paid Plan, making it difficult for the User to achieve the purpose of the contract for that plan, the Company will, except where required by law, at its discretion choose and carry out either the provision of alternative features or a pro-rata refund of fees already paid corresponding to the unexpired period. Those measures constitute the User's sole remedy regarding that termination or abolition. The Company will not take these measures where the cause is the User's violation, delayed payment, or other causes attributable to the User.
4. Users are responsible for saving and backing up their necessary Customer Data, settings, keys, and other information themselves. The Company is under no obligation to provide data export, migration assistance, alternative services, or other measures upon modification, suspension, interruption, or termination of the Service, and the Company's liability is governed by Article 26.

Article 19Restriction of Use and Deregistration▲ Contents

1. Where, with respect to a User, there is a violation of these Terms or a risk thereof, falsity or deficiency in Registration Information, delayed payment, inability to make contact, prolonged non-use, a report from a third party, an impediment to security or operations, a risk of improper use, deterioration of creditworthiness, or other circumstances based on which the Company reasonably determines the User to be inappropriate as a user of the Service, the Company may, to the extent the Company determines necessary, restrict use, block Canals, invalidate Credentials, isolate or delete data or settings, terminate the usage contract, or deregister the User. However, where the User's use merely falls under Article 17, Paragraph 4 and does not fall under Paragraph 6 of that Article, the Company will in principle give priority to the restriction measures set forth in Paragraph 4 of that Article; provided that, where there is an urgent need to prevent serious impact on the Service or other Users, the Company may temporarily block the relevant Canal to the necessary extent.
2. Of the measures in the preceding paragraph, the Company may take provisional or emergency measures — restriction of use, blocking of Canals, invalidation of Credentials, isolation of data or settings, and the like — without prior notice, demand, grant of a cure period, explanation of reasons, or the User's consent. For Business Users, the same applies to deletion of data or settings, termination of the usage contract, and deregistration. For Consumer Users, where the violation or other cause is curable and there is no urgency, the Company may delete data or settings, terminate the usage contract, or deregister the User if the Company demands cure specifying a reasonable period designated by the Company and cure is not effected within that period; provided, however, that no prior notice, demand, or grant of a cure period is required in cases of improper use, security danger, harm to third parties, serious or repeated violations, incurability, inability to make contact, or where termination without demand is permitted under the Civil Code or other laws. Except where required by law, the Company is under no obligation to explain reasons or to respond to objections, requests for re-examination, or requests for restoration.
3. The Company may, to the extent necessary for the measures, preserve and investigate logs, Registration Information, Customer Data, and other information, and provide them to relevant authorities or rights holders in accordance with law.
4. Where the Company has taken measures due to the User's violation or other causes attributable to the User, the Company will not refund fees already paid and does not guarantee resumption of use, restoration of data, or re-allocation of the same hostname or other resources.
5. Where the Company reasonably determines that continuation of the Service or the relevant usage contract is difficult due to technical, operational, economic, legal, or other unavoidable causes, the Company may terminate the usage contract regardless of whether the User has committed any violation. In that case, no compensation is provided for the Free Plan, and for Paid Plans a pro-rata refund of fees already paid corresponding to the unexpired period is the sole remedy, except where applicable law requires different treatment.
6. The Company's liability regarding measures under this Article is governed by Article 26.

Article 20Cancellation and Withdrawal▲ Contents

1. Users may cancel a Paid Plan or withdraw from the Service at any time through the procedures prescribed by the Company.
2. Cancellation of a Paid Plan takes effect at the end of the current billing period, and no further charges will be made.
3. Users shall themselves save and export necessary settings, logs, and other data before withdrawal or contract termination.
4. After withdrawal or termination of the usage contract, configuration information, allocated hostnames, and the like tied to the account will, in principle, be deleted in due course at the time prescribed by the Company after a 30-day grace period, and cannot be restored. However, information necessary for legal compliance, dispute response, investigation of improper use, or ensuring security may be stored for the necessary period.
5. Data in backups is deleted in accordance with the normal backup rotation. Until deletion, the Company will not use that data for purposes other than recovery.
6. Where registration has been cancelled due to a serious violation of these Terms or urgent safety reasons, the Company may dispense with the grace period or restrict data export.

Article 21Intellectual Property Rights▲ Contents

1. Intellectual property rights in the Service and in the programs, documents, trademarks, logos, and the like related to the Service belong to the Company or to third parties licensing them to the Company. The Company grants Users a non-exclusive, non-transferable, non-sublicensable right to use the Service to the extent necessary for its use.
2. The license to use the Service under these Terms does not constitute an assignment or license (other than the right of use in the preceding paragraph) of the intellectual property rights of the Company or of third parties licensing to the Company in relation to the Service.
3. For CLI tools and the like that the Company publishes as open-source software, the license terms attached to that software take precedence over these Terms.
4. With respect to opinions, requests, and other feedback provided by Users to the Company regarding the Service, the Company may freely use them without charge for the improvement and development of the Service, without owing Users any payment or other obligation.

Article 22Confidentiality▲ Contents

1. Users and the Company shall use information disclosed by the other party in connection with the Service that is expressly designated as confidential, or that is reasonably recognized as confidential by its nature, solely for the purpose of providing or using the Service, and shall manage it appropriately.
2. The confidentiality obligation does not apply to information that was publicly known at the time of disclosure, that became publicly known without fault of the receiving party, that was lawfully held at the time of disclosure, that was obtained from a legitimate third party without a confidentiality obligation, or that was independently developed without reliance on the confidential information.
3. The receiving party may disclose the minimum necessary confidential information to its officers and employees, affiliates, contractors, subcontractors, attorneys, certified public accountants, and other professionals to the extent necessary to achieve the purpose, after imposing on them confidentiality obligations equivalent to or stricter than those herein.
4. Where disclosure is required by law, a court, or a competent public authority, the receiving party may disclose to the necessary extent. Only where permitted by law and reasonably practicable, the receiving party will notify the other party before disclosure and, at the other party's expense, reasonably cooperate with protective measures to the extent not interfering with the receiving party's ordinary business.
5. Upon contract termination or upon reasonable request by the other party, the receiving party shall return or delete the confidential information. However, excluding information retained under legal storage requirements and in ordinary backups, this Article continues to apply to any remaining information.
6. This Article survives for three years after contract termination; provided, however, that for trade secrets, Credentials, security information, and personal data, it applies for as long as their confidentiality or the need for protection continues.

Article 23Publication of Case Studies▲ Contents

1. A User that is a corporation or other organization grants the Company, free of charge, permission to post, reproduce, or transmit to the public the User's name, trade name, trademarks, and logos as an adopter or user of the Service on the Company's website and in sales materials, proposal materials, press releases, public relations materials, and other promotional materials.
2. The permission in the preceding paragraph is non-exclusive and continues during the period of use of the Service and, after use ends, for the period reasonably necessary to display past adoption or usage records.
3. Within the scope of the purposes in the preceding two paragraphs, the Company will in principle use names, trade names, trademarks, and logos that are publicly available, and will not use them in a manner that misleads others into believing that the User endorses the Company or the Service or that there is a partnership or other special relationship with the Company.
4. Where the Company wishes to publish, beyond names, trade names, trademarks, and logos, specific usage methods, adoption results, statements by personnel, case-study articles, or the User's confidential information, the Company shall separately obtain the User's prior consent to that publication.

Article 24Exclusion of Anti-Social Forces▲ Contents

1. The User represents that neither the User nor its officers or other related persons fall under organized crime groups, members of organized crime groups, quasi-members of organized crime groups, companies affiliated with organized crime groups, corporate racketeers, groups engaging in criminal activities under the pretext of social campaigns, crime groups specialized in intellectual crimes, or other persons equivalent thereto (hereinafter "Anti-Social Forces"), and that the User has no socially condemnable relationship with Anti-Social Forces, and covenants that the same will remain true in the future.
2. If the User violates the preceding paragraph, the Company may terminate the usage contract for the Service without any demand, and shall not be liable for any damage incurred by the User as a result.

Article 25Disclaimer of Warranties▲ Contents

1. Except as expressly stated in an individual contract or SLA, the Service is provided on an "as-is" and "as-available" basis. The Company does not warrant fitness for a particular purpose, completeness, continuity, communication speed, latency, future compatibility with Third-Party Services, or any other matter not expressly stated.
2. The Company does not warrant that the Client Software is free of vulnerabilities or that the Service completely prevents all cyber attacks and unauthorized access.
3. The Service does not guarantee the security of Connected Systems themselves, and Users shall implement the safety measures under Article 12.
4. Features labeled beta, preview, experimental, or the like are provided in a state of development and, unless otherwise agreed, are outside the scope of any SLA. The Company may change or terminate them without notice.
5. Where a User qualifies as a consumer under the Consumer Contract Act, this Article applies only to the extent permitted by that Act and other applicable laws.

Article 26Limitation of Liability▲ Contents

1. With respect to Business Users, the Company shall not be liable for damage arising out of or in connection with the Service, except in cases of the Company's intentional misconduct or gross negligence.
2. Where a Consumer User uses a Paid Plan and damage arises from the Company's slight negligence, the Company shall be liable only for direct and ordinary damage actually incurred by that User, up to the lower of ¥10,000 or the amount of one month's usage fee for the Paid Plan applicable at the time the damage arose. For plans paid in a lump sum for a year or multiple months, one month's amount is the fee divided by the number of months covered.
3. Where a Consumer User uses the Free Plan and damage arises from the Company's slight negligence, the Company shall be liable only for direct and ordinary damage actually incurred by that User, up to ¥3,000.
4. Where there is intentional misconduct or gross negligence on the part of the Company, its representatives, or persons it employs, the exemptions and caps in the preceding paragraphs shall not apply to the extent that such limitation is not permitted by applicable law.
5. Except in cases of the Company's intentional misconduct or gross negligence, the Company shall not be liable for lost profits, indirect damage, special damage, incidental damage, consequential damage, loss of business opportunities, damage to reputation, data loss, costs of procuring substitute services, or damage caused by the acts of third parties; provided that this does not extend to any scope contrary to mandatory provisions applicable to consumers.
6. The Company shall not be liable for damage arising from matters within the User's area of management, such as the User's configuration, permission management, management of Credentials, Connected Systems, Third-Party Services, communication environment, failure to apply updates, or failure to make backups.
7. Claims by Business Users against the Company shall be made in writing or by the method designated by the Company within one year from the time the cause became known. This paragraph does not apply to consumers or other Users for whom shortening of the period is not permitted by law.

Article 27Force Majeure▲ Contents

The Company shall not be liable for damage incurred by Users where delay in or inability to provide the Service arises from natural disasters, epidemics, war, terrorism, or civil unrest, enactment or amendment of laws, administrative guidance, failures of transportation, communication lines, or electric power, failures of cloud services or other Third-Party Services used by the Company, cyber attacks, or other causes beyond the Company's reasonable control.

Article 28Compensation and Penalties Payable by Users▲ Contents

1. If a Business User causes damage, costs, or burdens to the Company or a third party through a violation of these Terms, use of the Service, or other causes attributable to that Business User, the Business User shall compensate for all damage, including reasonable attorneys' fees, investigation costs, recovery costs, third-party response costs, and debt collection costs.
2. If a Consumer User causes damage to the Company through an intentional or negligent violation of these Terms or other causes attributable to that Consumer User, the Consumer User shall compensate, to the extent permitted by applicable law, for direct and ordinary actual damage having an adequate causal relationship with that cause.
3. If a third party makes a claim, report, inquiry, or proceeding against the Company in connection with a Business User's use, that Business User shall, at the Company's election, respond to it at its own responsibility and expense, or indemnify the Company for the costs the Company incurs in responding (including, but not limited to, reasonable attorneys' fees, investigation costs, recovery costs, third-party response costs, and debt collection costs) and for damage. The Company may decide the lead in responding and the method of resolution.
4. If a third party makes a claim, report, inquiry, or proceeding against the Company in connection with a Consumer User's use, that Consumer User shall, to the extent attributable to his or her own intent or negligence and to the extent permitted by applicable law, reasonably cooperate with the Company's response and compensate for the damage set forth in Paragraph 2.
5. With respect to claims, reports, inquiries, or proceedings from third parties under the preceding two paragraphs, the User shall not, without the Company's prior consent in writing or by electromagnetic means, admit the Company's liability, impose monetary or other obligations on the Company, or enter into any settlement, response, or agreement that restricts the Company's rights.
6. If a Business User, intentionally or through gross negligence, violates the prohibited acts in Article 11, Items 1 through 8, or the acts in Item 13 of that Article falling under obstruction of the operation of the Service or threats or harassment against the Company or third parties, the Company may claim ¥1,000,000 as a penalty without needing to prove the occurrence or amount of damage. Where the Company's actual damage exceeds that amount, the Company may also claim the excess. This paragraph does not apply to Consumer Users.
7. Payment of penalties or damages does not preclude the Company from imposing usage restrictions, deregistration, injunction claims, criminal complaints, or other measures.

Article 29Response to Claims of Rights Infringement▲ Contents

1. If the Company receives from a third party a claim of rights infringement or improper use regarding content published or distributed by a User via a Canal or regarding a User's use, the Company may, in accordance with law and the Company's procedures, take measures the Company deems necessary, such as transmission prevention measures, suspension of Canals, invalidation of Credentials, evidence preservation, and disclosure of sender information.
2. The Company may take measures based on the content of the claim, its urgency, the risk of rights infringement or improper use, and other circumstances, without prior notice and without waiting for the User's rebuttal. The Company is under no obligation to make a final determination of the truth of the claim or of the rights relationship between the parties.
3. Where the Company requests explanation, submission of materials, or correction from the User, the User shall respond by the deadline designated by the Company. If there is no response, or if the Company determines the response to be insufficient, the Company may continue the usage restriction or deregistration.
4. The Company is under no obligation to conduct negotiation, arbitration, or dispute resolution between the claimant and the User. The Company's liability for measures taken or not taken under this Article is governed by Article 26.
5. Claims of rights infringement and improper use are accepted at the desk specified on the Company's website.

Article 30Amendment of These Terms▲ Contents

1. The Company may amend these Terms pursuant to Article 548-4 of the Civil Code where the amendment conforms to the general interest of Users, or where the amendment is not contrary to the purpose of the contract and is reasonable in light of the necessity of the amendment, the appropriateness of the amended content, and other circumstances.
2. The Company will publicize the content of the amended Terms and their effective date by posting on the Company's website or by other means the Company deems appropriate. The publicity period will be determined by the Company according to the content of the amendment, and urgent, security-related, legally required, or minor amendments may take effect immediately.
3. Except where required by law, posting on the Company's website constitutes publicity, and the Company is under no obligation to give individual notice.
4. The Company may, in amending these Terms, request Users' consent to the amended Terms. If a User does not consent, the Company may suspend all or part of the Service for that User or terminate the usage contract.
5. If a User uses the Service on or after the effective date of the amended Terms, that User shall be deemed to have consented to the amended Terms to the extent permitted by law.

Article 31Handling of Personal Information▲ Contents

1. The Company handles personal information and user information obtained in connection with the Service in accordance with the Company's privacy policy, the laws and guidelines applicable to telecommunications business, and these Terms.
2. Where the Company is entrusted with the handling of personal data by a Business User, the Company will process it in accordance with that User's lawful instructions and to the extent necessary for providing the Service, and will not use it for other purposes. Where a separate DPA has been concluded, its provisions prevail.
3. The Company will provide information regarding subcontracting, storage regions, provision to third parties located in foreign countries, and other matters, to the extent required by law, through its privacy policy or by other means the Company deems appropriate.
4. The User, as the party responsible for handling personal information contained in Connected Systems and Relayed Data, shall carry out the necessary procedures such as notices to and consents of the individuals concerned, specification of purposes of use, and third-party provision and cross-border transfer.

Article 32Notices and Communications▲ Contents

1. Notices, announcements, and communications from the Company to Users will be made by any of the following methods: sending to the registered email address, display on the Service, display in the management console, posting on the Company's website, or other means the Company deems appropriate.
2. Notices, announcements, and communications under the preceding paragraph shall be deemed to have reached the User at the time the Company sends, displays, or posts them. The same applies even where the User was unable to confirm them due to deficiencies in Registration Information, reception settings, failures of email services, the User's failure to check, or other circumstances.
3. Except where required by law, the Company is under no obligation to send individual emails, give notice by multiple methods, confirm receipt, or re-notify.
4. Users shall keep their registered email address and other contact information up to date and remain able to receive and confirm notices from the Company.
5. Communications, objections, reports of improper use, and security reports from Users to the Company shall be made through the desk and methods designated by the Company, and the Company owes no obligation to respond to communications made by methods not designated by the Company.

Article 33Prohibition of Assignment of Rights and Obligations▲ Contents

Users may not assign to a third party, or offer as security, their contractual status under the usage contract or their rights or obligations under these Terms without the Company's prior written consent. Where the Company transfers the business relating to the Service to a third party, the Company may transfer to the transferee its contractual status, rights and obligations, and Registration Information in connection with that business transfer, and Users hereby consent to this in advance.

Article 34Severability▲ Contents

Even if any provision of these Terms or part thereof is determined to be invalid or unenforceable under the Consumer Contract Act or other laws and regulations, the remaining provisions of these Terms and the remaining portions of any provision determined to be partially invalid or unenforceable shall continue in full force and effect.

Article 35Entire Agreement▲ Contents

These Terms (including the Individual Provisions) constitute the entire agreement between the User and the Company concerning the use of the Service, and any agreements, representations, and negotiations made between the User and the Company prior to the conclusion of these Terms, whether written or oral, shall cease to have effect to the extent they conflict with the content of these Terms. However, where the User and the Company have separately concluded a contract in writing or by electromagnetic means, that contract shall prevail.

Article 36Authoritative Language▲ Contents

The authoritative text of these Terms is the Japanese text. Even where the Company has prepared a translation of these Terms for reference, only the Japanese original has effect, and in the event of any discrepancy between the translation and the original, the original shall prevail.

Article 37Governing Law and Dispute Resolution▲ Contents

1. The legal relationships concerning these Terms and the Service shall be governed by the laws of Japan.
2. The Company may request consultation with the User prior to resolving a dispute but is under no obligation to conduct consultation. This paragraph does not preclude the Company's usage restrictions, service suspension, debt collection, injunction claims, provisional dispositions, evidence preservation, criminal complaints, or other measures, or its right to commence legal proceedings immediately.
3. The Tokyo District Court or the Tokyo Summary Court, according to the amount in dispute, shall have exclusive jurisdiction as the court of first instance over any and all disputes arising out of or in connection with the Service or these Terms.